Terms of Service
Last Updated: January 15, 2024
Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the Lumiaqua Culinary Services website and meal delivery service operated by Lumiaqua Culinary Services ("us," "we," or "our").
Acceptance of Terms
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our service.
Service Description
Lumiaqua provides premium culinary delivery services including prepared meals, cooking kits, and related culinary products across designated service areas in Canada.
Eligibility
You must be at least 16 years old to use our services. By using our services, you represent and warrant that you meet all eligibility requirements.
Account Registration
To access certain features, you must register for an account. You agree to provide accurate and complete information and to keep this information updated.
Subscription Services
Billing and Payments
Subscription fees are billed in advance on a weekly basis. You authorize us to charge your payment method for all applicable fees.
Cancellation Policy
You may cancel your subscription at any time with 7 days written notice. Cancellations will take effect at the end of your current billing period.
Refund Policy
Refunds are available for undelivered services. Once meals have been prepared or shipped, refunds may not be available except in cases of quality issues.
Delivery Terms
We deliver to addresses within our designated service areas. You are responsible for providing accurate delivery information and ensuring someone is available to receive deliveries.
Food Safety and Allergens
While we take utmost care in food preparation, customers with severe allergies should exercise caution. We prepare food in facilities that handle common allergens.
Intellectual Property
All content included on our website and services, including text, graphics, logos, recipes, and meal designs, is the property of Lumiaqua and protected by copyright laws.
User Conduct
You agree not to:
- Use our services for any illegal purpose
- Violate any laws in your jurisdiction
- Infringe upon our intellectual property rights
- Harass, abuse, or harm others
- Interfere with or disrupt our services
- Submit false or misleading information
Termination
We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Limitation of Liability
To the maximum extent permitted by law, Lumiaqua shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
Disclaimer of Warranties
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the services will be uninterrupted or error-free.
Indemnification
You agree to defend, indemnify, and hold harmless Lumiaqua and its affiliates from any claims, damages, and expenses arising from your use of our services or violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes through our website or by email.
Contact Information
For questions about these Terms, please contact us:
Email: legal@lumiaquaenoyhatfzsfcee.media
Phone: +1 434974539
Address: 123 Culinary Avenue, Toronto, ON M5V 2T6, Canada